Shipping and tracking

We currently ship to the Netherlands, Belgium, Germany, France and Luxembourg. Checkout shows the delivery methods available for your address and order.

Dispatch and tracking

Orders placed and paid for before 13:00 on a working day are usually dispatched the same day. If an item is unavailable or your order is delayed, we will let you know.

Need a delivery estimate before ordering? Contact us with the products and destination. We send tracking information when the shipment can be tracked, rather than immediately after you place the order.

Delivery and tracking

During checkout, you can see the delivery methods available for your order and what they cost. As soon as your shipment can be tracked, you will receive tracking information by email. The carrier provides the estimated delivery time.

Prefer not to have your parcel delivered to a neighbour? Select recipient-only delivery at checkout when that option is available. The surcharge is shown with the option and also applies to orders with free standard shipping.

Has your order arrived damaged, or not arrived at all? Contact us and we will investigate. For consumer orders, we remain responsible for delivery until you, or someone you have designated, has received the order.